State Farm® Insurance Agent Ted Heaton III
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nathan Herron
April 17, 2026
5
out of
5
rating by Nathan Herron
"Christian and the Ted Heaton team are fantastic. They have thr best customer service and the rates are very competitive! I highly recommend."
Luis Flores
April 17, 2026
5
out of
5
rating by Luis Flores
"Easiest insurance office I’ve ever worked it. The pricing is great. It’s always a pleasure calling them. Highly recommended to everyone!"
Matthew MacKay
April 17, 2026
5
out of
5
rating by Matthew MacKay
"Grant was an excellent help in my setting up of a new auto policy. He made it happen in one telephone call. I received an email minutes later with my policy docs & proof of insurance so that I could obtain my license, registration & plates all in one day!"
Eric Tallas
April 17, 2026
5
out of
5
rating by Eric Tallas
"11 stars is still not enough !! I could not recommend Ted Heaton State Farm more ! I have been a customer for 18 years and recently I was kindly reminded why I will continue with Ted and his amazing staff. I called to inquire about a claim in regard to my daughter’s car ( she is State Farm client but not a customer of Ted’s). I and my daughter where not happy with the value they where giving her for her car. Lori and Gina went above and beyond to let me know my options and give us the tools needed to protest evaluation. Mind you my daughter has a different agent and could have easily just passed me to her agent, but instead gave me the tools and options of how to proceed . This got me thinking any and every time I call they always go above and beyond to answer any of my questions or concerns with thorough explanations of the questions and to always represent their clients best interest . We all know that when you are making calls regarding insurance you are usually on vulnerable time and they always make sure you their client’s best interest is met. Lori and Gina yall are the best ! Ted your whole team/ family are the most passionate , friendly, informative, and caring staff I have had the pleasure of doing business with !!! TED ROCKS !"
Fran Willis White
April 16, 2026
5
out of
5
rating by Fran Willis White
"I have been a client of Ted Heaton’s office for more than 35 years. My current team of Lori W and Julieta M in the main office and Gina in the claims office have always given me the highest level of service with speed, accuracy and empathy. I highly recommend this team for your insurance needs. Most of us learn the service culture of our agents when we file a claim. More than once when I brought my car to damage repair I had a conversation that sounded like this: Me-when can I expect my car back? Repair person—Who is your insurer? State Farm? You will go to the “front of the line” because they are so responsive. I might not have the cheapest premiums but I have saved a significant amount of money during my policy reviews and both time and money when I’ve had to file a claim. Value for value. Thank you Ted Heaton’s office!!"
We responded:
"BOOM GOES THE DYNAMITE FRAN! Thank you Thank you Thank you Thank you! I still remember when we met years ago and you have certainly been a tremendous customer and advocate for my Team and I over all the years! Serving great customers like you is a blessing and this is what drives my Awesome Team! Lori and Julieta are two mainstays that routinely deliver above and beyond what other agencies offer. They make sure our promises are delivered in a very human manner. In fact, my entire Team is so good at doing exactly that. I am proud to have them on my Team and I am thankful for their efforts! And, I am THANKFUL FOR GREAT CUSTOMERS LIKE YOU! Thank you from Ted and his Awesome Team!"
Jessica Huitt
April 16, 2026
5
out of
5
rating by Jessica Huitt
"Tom was so helpful and knowledgeable! Im am for greatful for his customer service and the policy I have!"
We responded:
"That is a great description of how Tom conducts his business Jessica! Thank you for taking time to share your experience and thank you for allowing my Team and I to serve you! We look forward to a long relationship with you! I mentioned Tom above and know that I could not be more proud of him and thankful for his efforts to please! In fact, my entire Team is so awesome because they sincerely care about delivering quality service and advice to our customers. I am blessed to have such a wonderful group of caring human beings! Thank you again from Ted and his Awesome Team"
Andrew
April 15, 2026
5
out of
5
rating by Andrew
"Amber was grand, great, and very easy to work with. Made my entire life soooooo much better."
Garrison Grimes
April 15, 2026
5
out of
5
rating by Garrison Grimes
"Amber was great! Explained everything in detail and took her time with me as a first time buyer. Can’t recommend her enough."
Bryn Sinclair
April 15, 2026
5
out of
5
rating by Bryn Sinclair
"I’ve been with State Farm for more than twenty years and I have no intention of leaving…they feel like family. I even got my mom to switch from Allstate because she was amazed by the savings she was getting with State Farm. Our agent Matthew Hawkins has been fantastic! He is always responsive and takes his time to explain anything we don’t understand. Their customer service team is, helpful, and easy to work with. Overall, I highly recommend them if you’re looking for reliable coverage, fair pricing, and solid customer support."
We responded:
"Hi Bryn and please know that my Awesome Team and I appreciate your business, your kind words and your referral! We will send you a THANK YOU package to let you know how much we appreciate you! Please know we will all do all we can to make sure your Mom is taken care of! I am blessed to have Team Members that believe in delivering quality advice and service every single day! Matthew continues to prove how wonderful he is at making sure he provides advice and coverage recommendations that make sense based on how well he communicates and asks quality questions of folks! He and my entire Team are simply Awesome! Thank you again so very much for allowing us to serve you and for your kind review from Ted and his Awesome Team!"
Marco Jaimes
April 15, 2026
5
out of
5
rating by Marco Jaimes
"I was shopping around for another insurance company and came across this one. Daniel went above and beyond for me, he answered all the questions and was able to quote me for less than what I was paying for! He got back with me very quickly and when I wanted to proceed with the policies, he had everything ready to go the same day. He had answers to every question I had, I would highly recommend Daniel!"
We responded:
"Welcome to our Office and to my Awesome Team Marco! Let's do this for a long, long time please! I could not be more happy with how Daniel does business and how well he takes care of folks! He is just like my other Awesome Team Members in doing all he can to make sure that people are taken care of as much as possible. My Team Rocks and I am so blessed to have them. Thank you for your time, your business and your kind words! Thanks from Ted and his Awesome TEam! "
Lisa Kmetz
April 15, 2026
5
out of
5
rating by Lisa Kmetz
"I wanted to take a moment to share a very positive experience I had while helping my daughter secure car insurance after her move to another state. We’ve always worked with a local insurance agent, so navigating coverage in a different state with a national companies felt a bit overwhelming at first. After several phone calls and a lot of confusion, I had the good fortune of connecting with Grant from State Farm-and I’m incredibly grateful that I did. From the start, Grant was patient, knowledgeable, and genuinely committed to helping us understand our options. He clearly explained the differences between insurance requirements between the two states, Grant took the time to answer all of our questions thoroughly and ensure we felt confident in the decisions we were making for my daughter’s coverage. His professionalism and willingness to go above and beyond did not go unnoticed. Thank you again Grant for making this transition smooth."
We responded:
"Hi and Thank you Lisa! That is EXACTLY the experience my Team and I want to deliver and that my Team DOES deliver! Thank you for pointing this out to the world. Younger, older, experienced, not experienced, whomever, my Team and my mission is to assist and inform. Grant is certainly great at that and I am so proud of his efforts! I am lucky to have an office staffed with service oriented Team who continue to deliver quality assistance to our valuable customers! Thank you again and please let us know how else we can assist you and your family! Thank you from Ted and his Awesome Team!"
Frank Anzalone
April 14, 2026
5
out of
5
rating by Frank Anzalone
"I've been a client at Ted Heaton State Farm for over 5 years now, and the team there has been nothing short of amazing. They're always proactive when it comes to reaching out and offering discounts, creative ways to save money, and their claims team has gone to bat for me more times than I care to count- especially with uninsured motorists in Austin. Most recently, Stephanie gave me a call and wanted to check in and see how my policy was doing, and welcomed the challenge when I had questions about address changes and policies. I've been on renters insurance with State Farm for over 4 years now and Auto for probably close to 8, and every time I've had to add a car, try a policy change, or make a claim it's been seamless and easy. Stephanie really exemplified that in our calls and made dealing with some otherwise boring numbers a pleasure. Over the years I've probably spent hours on the phone with this office, and I mean that in the best way possible. Every staff member here is caring and leaves me looking forward to talking to them again- something I never thought I'd say about an insurance agency. This is truly a business I don't mind paying- they treat your dollars as their own and fight tooth and nail to get you the best deal and the best coverage for your situation."
We responded:
"Hey Mr. Anzalone, Ted here! What a kind review! Thank you for being so colorful in your kind words about your experience/s with my Team including Stephanie! I am so happy that you are happy and I am so thankful for your business and referrals! Stephanie is a great example of what my entire Awesome Team does every day! I could not be prouder of them or more appreciative of their efforts! Thank you again for your business and your referrals! Please let me know how I can personally assist you! Thanks from Ted and his Awesome Team! "
Monica Dominguez
April 14, 2026
5
out of
5
rating by Monica Dominguez
"Amber was my Insurance Agent and she was very pleasant to talk to and explained my insurance policy and other offers as well’. I will highly recommend Amber to friends and family who are looking for Insurance."
We responded:
"Thank you Monica because a referral to our Awesome Team is the highest compliment we can garner! We will take all of them you can send and reward you with a nicey nice for them too! Thank you for your business and for your time to post your sparkling remarks about your dealings with Amber! She is just one example of what my entire Awesome Team delivers to our valuable customers every day. All of my Team embraces that service attitude and it shows. I am so very proud and thankful! Thank you for your business and please send those referrals! Thanks from Ted and his Awesome Team!"
Rebecca n Alan Weston
April 14, 2026
5
out of
5
rating by Rebecca n Alan Weston
"Tom is the best , not only did he save me money. But he also helped my mom and my aunt be saving them money as well. Every penny counts so kudos to Tom."
We responded:
"Well Rebecca and Alan, Make sure Tom sends you our nicey nice Thank You for the Referral present to say THANK YOU! We LOVE referrals and we LOVE quality reviews too! Thank you for letting us serve you and thank you for spreading the word that Tom and my Team Rock! Tom is a great example of what my Awesome Team delivers every day! I could not be prouder of what they do in this crazy insurance world...they deliver quality service and advice with a smile.....I Love my Team and I am Thankful for them! Thank you for your business, your kind remarks and your referrals! Thank you from Ted and his Awesome Team!"
Adrian Trujillo
April 13, 2026
5
out of
5
rating by Adrian Trujillo
"I had a great experience working with Xochilt Banda . She is knowledgeable patient, and took the time to explain all of my options clearly, making sure I understood what coverage would be best fit my needs and budget. What stood out the most was she was responsiveness and willingness to answer all my questions without making me feel rushed."
We responded:
"Hi Adrian! Ted here! I want to say THANK YOU so very much for allowing my Awesome Team to serve you. Thank You! I am glad that you have had a great experience with Xochitl. Glad but NOT surprised because she is Special in the manner she approaches her job by doing exactly as you describe above! You nailed it! Thank you for pointing out your positive encounter. My entire Team is so very Awesome about how they approach dealing with our valuable customers. They all make me so very proud and I am thankful for each of them because of how seriously they take their responsibility to serve! Truly I am blessed! Please know I appreciate your business and your support with this review. Let me know how I can personally assist you! Thank you from Ted and his Awesome Team!"
Jim Pierson
April 12, 2026
5
out of
5
rating by Jim Pierson
"I recently had a call with Ms. Xochitl Banda to review my home and auto insurance policies. She was very helpful by describing my current insurance policy options. She made several recommendations for changes to my policies that could improve my coverage. Ms. Banda was very knowledgeable about State Farm's insurance options and was helpful in identifying areas where I could improve my home and auto insurance coverage. It was a real pleasure working with Ms. Xochitl Banda."
We responded:
"Hello and Thank you so very much Mr. Pierson! Thank you from Ted and his Awesome Team for your long time loyalty, your referrals and for taking time to post such a glowing review of your experience with Xochitl! She is a bright ray of sunshine and she shines on a daily basis! I am thankful to have her and proud of her! Thanks for pointing out what your experience has been! I am proud of my entire Team for their efforts to serve and educate our valuable customers on their needs based on quality conversations! They all shine brightly and I am one lucky Boss to have all of them! Thank you again for allowing us to serve you and your family over the years! I / We are looking forward to many more years of serving you! Thank you from Ted and his Awesome Team!"
Ashlyn Poole
April 10, 2026
5
out of
5
rating by Ashlyn Poole
"State Farm made getting life insurance so easy, I couldn’t believe it! Tom was so helpful, so kind and so knowledgeable. He answered all my questions and I could tell that he genuinely cares about people and his role in helping them get the best insurance for their needs. I loved how enthusiastic he was, and I can tell he loves his job and loves life! I used to be afraid of insurance, but Tom changed my perspective completely. Also, the prices are so good!!!"
We responded:
"WOW! I say WOW not because I am surprised but I am so very THANKFUL for your description of your experience with Thomas! Thank you for nailing the exact description of what my Team does every day with our valuable customers! I am gushing with pride as I read and re-read this! Thank you! Thomas is a great asset to our Customers and to my Team! I am blessed to have him. In fact, your description encompasses what my entire Team delivers routinely, daily and with most interactions. I could not ask for a more caring, informed, helpful and professional Team Members. I love Thomas and I love my other Awesome Team Members for believing in the goals we, as a group, set forth in service of our customers! Thank you for your business and your kind review. If I can assist you in any way, please let me know! Thank you from Ted and his Awesome Team!"
Deborah Weaver
April 10, 2026
5
out of
5
rating by Deborah Weaver
"Stacy and the staff are wonderful. Reliable and informative! Spent time with Stacy today to go over my policy due a car accident this week. Stacy answered every question in detail. She reassured me I made the right choices for my car insurance needs. This one of many reasons I've been with State Farm for a very long time, from California to Texas. I plan to continue my relationship with State Farm. Great service overall!"
We responded:
"First of all, my Team and I hope you were not hurt in the recent incident you were involved in. Secondly, my Team and I appreciate you allowing us to serve you and your Family! Thirdly, my Team and I appreciate your detailed review about your experience with Stacy and my Team! Your endorsement and testimonial mean a great deal to us and we THANK YOU so very much! Stacy is a rock in the office and she delivers quality service and advice because she listens so very well. She is a true resource and has a great service attitude in her dealings with our valuable customers. She Rocks! I am proud of her and I am proud of my entire Awesome Team. They deliver and make me proud every day! I am one blessed Boss! Thank you again for your business and your kind words! Let me know how I can personally assist you! Thanks from Ted and his Awesome Team!"
Big Karl
April 10, 2026
5
out of
5
rating by Big Karl
"State Farm stands out as a dependable and customer-focused insurance company. It’s a great choice for individuals who value strong agent relationships, consistent service, and comprehensive coverage options."
We responded:
"What a great review! Thank you BK! Your description of the service, the care and the relationships that my Team and I develop with our valuable customers along with the coverage State Farm provides! Thank you! While insurance is / has changed over time, SF remains committed to offering quality products and services and we are proud to represent them. I am also proud of my Awesome Team for the advice, service and care that they take with our customers. I am blessed and I am thankful for their fine efforts! Thank you for allowing us to serve you and thank you for your kind words! From Ted and his Awesome Team!"
Dan Montgomery
April 9, 2026
5
out of
5
rating by Dan Montgomery
"I recently moved to State Farm with Amber assisting me. I had heard great things about Ted Heatons company. Amber was super helpful and explained everything that I needed. Highly recommend this company. Dan"
We responded:
"Hi Dan and please accept my personal Thanks for your Business and for your extremely kind words in your Review! My Team and I will do all we can to make sure we live up to the billing that brought you here! Please feel free to reach out to me personally at any time for your Auto coverage or any other insurance / financial services need you may have! My entire Team makes these situations possible and I could not be more proud of their fine efforts to serve and advise our customers. I am so very thankful for their continued efforts to be the Best Insurance Agency around. Amber lives that with how great she is to work with and with the advice she offers customers. She shines and I appreciate you letting the world know how good she is to work with! Thank you again and let us know how else we can assist you! Ted and his Awesome Team!"
Laman Huseynova
April 9, 2026
5
out of
5
rating by Laman Huseynova
"I had a great experience working with Christin Whaley. She was very patient, knowledgeable, and took the time to walk me through every step. She made the whole process much easier than I expected. I’m very grateful for her help and would definitely recommend her services!"
We responded:
"Laman, Please know that my Team and I sincerely appreciate you allowing us to serve you and we thank you so very much for your review! We look forward to a long and prosperous relationship with you! Please do not hesitate to reach out directly to me at any time if I can assist you! I am proud of my Awesome Team and I am so very thankful for their efforts! They embrace the service mentality and work ethic to serve our valuable Customers! I am blessed to have them and blessed that Christin is one of the Best! She always has a smile and she always delivers quality advice and service with her interactions with our customers. She Rocks! Thank you for allowing us to serve you and for your kind words! Thanks from Ted and his Awesome Team!"
Charlie Whitesides
April 8, 2026
5
out of
5
rating by Charlie Whitesides
"Daniel was a big help in setting up my car insurance. He worked after hours to make sure I was able to drive home in new car!"
We responded:
"Well Charlie my Team and I hope you enjoy that new ride! Thank you for trusting us to insure it for you! Thank you for your business! Daniel is certainly a tremendous asset to my Team, to our valuable Customers and to me personally. He makes me proud with how hard he works and how effective he is at helping our customers with their needs. He listens intently and provides solutions that make sense to folks. I am proud of him and I am proud of my entire Awesome Team! They continue to shine and serve so very well! I am one extremely lucky Boss and I am so very blessed! Thank you for pointing out to the world what your experience has been! Let's all have a great 2026 and again, enjoy that new ride! Thanks from Ted and his Awesome Team!"
Abbie Pilgrim
April 8, 2026
5
out of
5
rating by Abbie Pilgrim
"Ted Heaton State Farm has insured all our properties and vehicles for the past 8 years. Margaret Clarkson who helps run the office is always a quick phone call away for questions, advice, quotes, etc. I refer all my real estate clients to them with the trust that they will get the best customer service and the best coverage, and that if issues with their property ever arise, they will be taken care of. They're a unique local shop with plenty of recommendations for tradespeople like roofers, plumbers, contractors, etc who can help get you covered and informed in a pinch. 5 stars all the way for Margaret, Ted, and their whole office!!"
We responded:
"Well THANK YOU Abbie for making it happen for us with your referrals! My Team and I are honored to be on your recommended list and thankful for your kind words. I gush with pride when I think about how great Margaret is at helping me and my Team deliver the service that drives our success. She is one of the main reasons we have continued to be so successful despite the changing times! I could not be more thankful for her efforts and I could not be more proud that she has flourished in her role in the office! But we can't do it alone and I am so thankful for my entire Awesome Team who continue to shine in this ever changing insurance world! I am thankful that they deliver every day! Great Friends like you Abbie and an Awesome Team! Thank you and we appreciate you! From Ted and his Awesome Team"
Yv H
April 8, 2026
5
out of
5
rating by Yv H
"I needed new auto insurance started my quote with Agent Ashley Fossey who was so helpful. She was knowledgeable and trustworthy during our call. Thank you for your great customer service Ashley!"
We responded:
"Welcome Aboard YVH! Ashlee is great to work with isn't she? I am so happy she is on our Team because she has the qualities you mention. She fits right in with my entire Awesome Team! They ALL exhibit those traits and that fuels our success. I am one happy and thankful Boss! I look forward to assisting you with not only your Auto Insurance but other insurance and financial services needs. Let us know how else we can serve you! And, know you are always welcome to call on me personally! Thank you for your time, your business and your kind words! Thank you from Ted and his Awesome Team!"
HMC Old Stuff
April 7, 2026
5
out of
5
rating by HMC Old Stuff
"We also got home insurance and trailer coverage. We worked with Tom Harden and he was very helpful. He answered all our questions and reviewed our coverage. We were able to increase our old coverage but the premium is less than with the previous insurance carrier. Everything was handled well and we appreciate Tom's help setting everything up. Highly recommend."
We responded:
"Afternoon HMCOS....Ted here. Your business is appreciated as are your kind words about Thomas! Thank you for the recommendation as well! I am thankful you came on board and I am hopeful we can do business for a long time to come! I am thrilled with how well Thomas is with folks and how well he listens. He asks great questions as well! He fits right in with my entire Awesome Team! I could not ask much more from them as they deliver top flight service and advice on a daily basis. Please know that we appreciate you and your kind review! Please let me know how I can assist you myself! Thank you from Ted and his Awesome Team!"